Shipping Issues:
·Please order far enough in advance to allow for any delivery delays. We are not responsible for any carrier delays due to holidays or weather conditions. We rely on the USPS/UPS to deliver your order on time. We do not offer reimbursements for delayed shipments. Please feel free to email us at jujuhairco@gmail.com if you need any more information.
Once the item has shipped w/ insurance, JuJu Hair Company releases liabilty to the courier and the customer. If there are any problems are delays with shipping, please contact the responible courier for additional help or information.
Refused Shipments/Failed Deliveries/Incorrect Shipping Addresses:
·Please make sure you give us the complete correct address (i.e. apartment or suite numbers) for your order so USPS/UPS can deliver your package without any problems. The billing and Shipping address on packages must match to avoid any potential fraud or chargebacks.
Lost or Stolen Shipments:
If your order is lost or stolen we CAN send replacement hair out at your cost and then if we receive claim money from USPS/UPS for first order we will refund your card in full (this takes three/five weeks). Replacement hair must go signature required.